Quick answers

Short answers to common questions about Luckgram. The feature guide and Help and safety explain each topic step by step.

About Luckgram: How is Luckgram different from the official Telegram app? · Is Luckgram safe to use? · Do I need a VPN to use Luckgram?

Downloads and official places: Where do I download Luckgram? · Which Luckgram website and Telegram channels are official?

Using the app: How do I change the language of the app?

Support: What is the Luckgram support e-mail? · How do I reach a person at Luckgram support?

Accounts and sign-in: Why didn’t my login code arrive? · Why does Luckgram say my phone was banned? · What should I do if my account was hacked? · How do I delete my account? · What does “Too many attempts” at sign-in mean?

Privacy and permissions: Can Luckgram read my messages? · What data does Luckgram collect? · Why does Luckgram ask for my contacts, location or call log? · Why does Luckgram ask for camera and microphone access?

Safety and scams: Can I trust someone in a Luckgram chat who offers to help? · Where did my NFT stickers or gifts go? · How do I report spam?

Luckgram Pro: Is Luckgram free? · How do I pay for Luckgram Pro? Does it renew automatically? · How much can I use Luckgram AI?

Content: Why can’t I see sensitive (18+) or restricted content?

Other: Can I see deleted messages?

How is Luckgram different from the official Telegram app?

Luckgram is an unofficial Telegram client for iPhone, iPad and Android. It is built from Telegram’s open-source apps and connects to Telegram’s official servers, so it uses your existing Telegram account, chats and contacts. Unlike the official Telegram apps, it adds features of its own, such as multiple accounts (10 free, unlimited with Pro), free translation, hidden chats and AI tools; see the feature catalog for the full list.

Is Luckgram safe to use?

Luckgram’s apps are open source: the source of the iOS and Android apps is published on GitHub (https://github.com/limeng9088), so what runs on your device can be checked. Luckgram connects to Telegram’s official servers, and your account and chats stay on Telegram. Luckgram’s Terms of Use say it does not store or have access to your conversations; what Luckgram itself collects is described in its Privacy Policy (https://luckgram.cc/en/privacy-policy).

Do I need a VPN to use Luckgram?

Luckgram connects to Telegram’s official servers, so it works without a VPN wherever Telegram itself works without a VPN. Where Telegram is restricted, Luckgram is restricted the same way.

Where do I download Luckgram?

Download Luckgram for iPhone and iPad from GitHub Releases (https://github.com/limeng9088/luckgram-ios/releases/latest), for Android from GitHub Releases (https://github.com/limeng9088/luckgram-android/releases/latest) or as an APK from GitHub (https://github.com/limeng9088/luckgram-android/releases/latest). The official Luckgram website is https://luckgram.cc. Luckgram has no official Telegram channels, chats, or bots yet. Do not trust accounts that claim to be Luckgram; contact [email protected] to check.

Which Luckgram website and Telegram channels are official?

The official Luckgram website is https://luckgram.cc. Luckgram has no official Telegram channels, chats, or bots yet. Do not trust accounts that claim to be Luckgram; contact [email protected] to check.

How do I change the language of the app?

To change the language of the Luckgram interface, open Settings, then Language, and choose a language from the list. It is the same setting as in Telegram, and the list shows the languages Telegram offers. Luckgram’s own menus follow the language you choose; where a Luckgram menu has no translation into that language, it is shown in English.

What is the Luckgram support e-mail?

Luckgram app support by e-mail: [email protected].

How do I reach a person at Luckgram support?

For a problem nothing else covers, write to Luckgram support at [email protected]. Include your platform, Luckgram version and what happened; never send login codes, passwords or backup passwords.

The login code is sent to the Telegram account of the phone number you enter. If the code doesn’t arrive, check where you request it. A new account can be created only in the official Telegram app, so sign up there. To sign in to an account you already have, the code goes to the other app where that account is already signed in: open it, find the code in the chat with Telegram, and enter it in Luckgram. If you have no other signed-in device, tap “Didn’t get the code?” and choose to get it by SMS if that is offered.

Why does Luckgram say my phone was banned?

If Luckgram says “Your phone was banned.” when you try to log in, Telegram has banned that number. A number can be banned for various reasons, and Luckgram cannot lift the ban: only Telegram can review it: write to [email protected]. If your account is only limited after spam reports (you can’t message people who don’t have you as a contact), ask Telegram’s @SpamBot to review it.

What should I do if my account was hacked?

If your account may be compromised (someone got into it or changed your password), first secure your Telegram account from a trusted Telegram app: review your active sessions, end any sessions you don’t recognise, and turn on two-step verification. Never send a login code or recovery secret to support.

How do I delete my account?

To remove an account only from Luckgram on this device, log out of it instead (Log Out in the account’s settings): the Telegram account and its chats stay, and logging out ends its Secret Chats. To delete your account, use Telegram’s deactivation page: https://my.telegram.org/auth?to=delete. Deleting the account permanently removes your messages, contacts and other data, must be confirmed through your Telegram account and cannot be undone. Groups and channels you created stay without a creator (admins keep their rights), and your contacts keep their copies of the messages you sent them. If you sign up again, you start as a new user and do not get your history, contacts or groups back.

“Too many attempts, please try again later” when you sign in is Telegram’s own limit on sign-in attempts, not a Luckgram error. Wait and try again later. If the message says you deleted and re-created your account too many times, wait a few days before signing up again.

Can Luckgram read my messages?

Your Telegram chats, channels, login and ordinary calls go through Telegram’s services and the app on your device; messages you publish are stored and processed by Telegram’s servers. Luckgram’s Terms of Use say Luckgram uses the Telegram API only for technical processing and does not own, control, store or have access to your conversations. When you use AI, translation or transcription features, your request and any chat context you select are processed by Luckgram and/or the provider that feature uses.

What data does Luckgram collect?

Luckgram’s Privacy Policy (https://luckgram.cc/en/privacy-policy) says Luckgram collects information you choose to provide, such as your name, e-mail and phone number; information collected automatically, such as usage and device information, cookies, and your location when you share it; and app usage information through third-party analytics: Google Play Services and Firebase, plus Facebook SDK and AppsFlyer on Android. The policy says this analytics information is anonymized and cannot be tied to a specific user. Many of the services you use in Luckgram are provided by Telegram, and Telegram’s Privacy Policy (https://telegram.org/privacy) covers them.

Why does Luckgram ask for my contacts, location or call log?

Luckgram asks your permission before syncing your contacts; you can stop syncing or delete synced contacts in Settings > Privacy & Security > Data Settings. When you share your location in a chat or turn on “Make me visible to people nearby”, Luckgram uses it to show your location to the people you share it with. On Android, Luckgram may ask for access to your call log so it can verify your account with a phone call instead of a code; it uses this only to confirm that verification call.

Why does Luckgram ask for camera and microphone access?

On iPhone and iPad, Luckgram asks for camera access so you can take and share photos and videos and make video calls, and for microphone access so you can send voice messages and videos with sound.

Can I trust someone in a Luckgram chat who offers to help?

Community participants are not automatically Luckgram employees. Never share login codes, two-step passwords, exported account sessions, private keys, recovery material or remote access to your device.

Where did my NFT stickers or gifts go?

If your NFT stickers or gifts disappeared, you may have been scammed. A common scheme: someone promises NFT gifts or stickers and asks you to export your account session from Luckgram. Only scammers ask for this. Never export your session for anyone. Telegram reviews such cases: write to [email protected].

How do I report spam?

To report spam in Luckgram, the same as in Telegram: in the chat, tap Report Spam when Luckgram offers it, or press and hold a message, tap Report and choose Spam. You can also block the sender with Block User. Telegram’s team reviews every report.

Is Luckgram free?

Yes. Every feature not marked Pro is free. Luckgram Pro is an optional membership with more AI, unlimited accounts, cloud backup, the Pro community and no sponsored messages. Telegram Premium and Telegram Stars are Telegram’s own services and are separate from Luckgram Pro.

How do I pay for Luckgram Pro? Does it renew automatically?

Buy Luckgram Pro on the subscription page in Settings → Luckgram Features → Luckgram Pro and pay with Telegram Stars. Each purchase covers one period and doesn’t renew automatically, so there’s nothing to cancel; when it ends you’re back on the free version. For payment problems, write to [email protected]. See Luckgram Pro.

How much can I use Luckgram AI?

Luckgram AI chats and translations have a daily limit, which is higher with Luckgram Pro; the subscription page shows the current numbers, which may change. Pro also includes monthly AI credits for the premium model (1 credit per message). When you reach the limit, the app tells you, and it resets the next day.

Why can’t I see sensitive (18+) or restricted content?

Sensitive (18+) and restricted content: Luckgram follows Telegram’s rules. Whether sensitive content shows depends on those rules and your account settings. Channels hidden only in the store versions open once you turn on Store-restricted channels in Settings → Luckgram Features. Luckgram does not open deleted, private or paid content.

Can I see deleted messages?

Luckgram has no option to see deleted messages. A message deleted for both sides is gone for good, and Telegram can’t restore it either; see Can I get back deleted messages, chats or files?.