What can I do when Luckgram isn’t working?

Start with the steps that keep your data. Read Before you reinstall Luckgram before deleting the app.

Luckgram won’t open, crashes, or keeps loading

1. Close Luckgram completely and open it again, then restart the device.
2. If the chat list shows Connecting… or Waiting for network, the app has no connection to Telegram yet. Check Wi-Fi or mobile data.
3. Install the newest version from your store or the official download page.
4. If the device is almost full, free some space.
5. Still failing? Report it through Support and source code with the device, system version, Luckgram version, and what you see.

Before you reinstall Luckgram

Uninstalling the app signs it out on this device. You then sign in to each account again, including accounts hidden with Double Bottom. Some access cannot come back, so check first:

• Back up your accounts first: Luckgram Pro members can make a cloud backup and restore from the cloud after reinstalling. Without a backup, each account needs its login code and two-step password again.
• The login code often arrives in Telegram on another signed-in device. If it would go to this app, tap Didn’t get the code? and choose SMS if offered.
• Two-step password: you need it if you set one (forgot it? see the two-step password help).

Telegram keeps your cloud chats. Secret chats are lost, and local Luckgram data such as quick replies and downloads may not be restored.

Luckgram asks me to update, but the store has no update

• “This message is not supported on your version” (or story) is about that one item; the rest of the app works.
• “Please update Telegram to the latest version to log in” comes from Telegram’s servers at login.
• The Luckgram Update screen (iPhone, iPad) appears when Telegram’s servers report an update. Update Luckgram opens the App Store; Skip is offered unless the update is required.

If the store shows nothing newer, check the official download page. Its APK is for Android devices without Google Play. If Android will not install it over the store version, do not uninstall Luckgram; see “Before you reinstall Luckgram” above.

My chats are gone after an update

Telegram keeps your cloud chats on its servers, not only on the phone, so they come back when you are signed in to the same account. Check these first:

1. The account. Open the account switcher and check that the active account is the one you used before: each account has its own chats (see Switch accounts). Signing in with a different phone number opens a different account.
2. The Archive. Swipe down on the chat list to see Archived Chats. By default, archived chats that aren’t muted return to the list when a new message comes in; muted ones stay in the Archive.
3. Folders. If a folder tab is open, switch to All Chats (or All). A folder shows only the chats that match it.
4. Hidden chats. Chats you hid in Luckgram are not deleted (see Hidden chats); on iPhone and iPad, the chat’s menu has Unhide.
5. The connection. While the chat list shows Connecting… or Waiting for network, the app has not reached Telegram yet (see Luckgram won’t open, crashes, or keeps loading).

Secret chats are the exception: they stay only on the device where they started and are lost when you log out or uninstall the app. They cannot be brought back. What Telegram keeps, and how to save your own copy, is in How do I back up all my chats and media?

If the update left the app broken and you are about to reinstall it, read Before you reinstall Luckgram first.

Sources: Evidence ledger

Notifications repeat or keep coming back

1. In Settings → Notifications and Sounds, check the settings and mute chats you do not need.
2. With several accounts, All Accounts decides whether every signed-in account notifies you or only the active one.
3. If one account is signed in to both Telegram and Luckgram on this phone, both apps can notify you. Turn notifications off in one of them.
4. Check the system notification settings, update Luckgram, and reopen it.

If it continues, report the platform, Luckgram version, and how often it happens.

I get no notifications at all

• Phone settings. On iPhone and iPad, a red ! next to Notifications and Sounds in Settings means they are off or limited; that screen offers a button to turn them on (Turn ON in Settings, Open Settings or Turn Notifications ON). On Android, if Luckgram asks you to Turn on notifications, allow it.
• Luckgram’s settings. In Settings → Notifications and Sounds, keep Private Chats, Group Chats (Groups on Android) and Channels on. On Android, open each one, tap More Options, and set Importance to High or Urgent.
• Muted chats, Focus and Do Not Disturb. A muted chat stays silent: open it and choose Unmute (iPhone and iPad: tap the chat’s name; Android: the ⋮ menu). A Focus such as Do Not Disturb on iPhone and iPad, or Do Not Disturb on Android, silences apps you haven’t allowed.
• Android battery saving. Keep Google Play Services installed and allow Luckgram in any battery-saving app; on Huawei and Xiaomi phones, also in Protected Apps or Autostart. Keep-Alive Service and Background Connection in Notifications and Sounds help, at some battery cost.
• Still silent on iPhone or iPad: close Luckgram, set its alert style in the device’s Settings to None, open Luckgram, then set it back to Banners.

Sources: Evidence ledger

Luckgram drains the battery

• Settings → Power Saving (called Power Usage on Android) can switch on below a battery level you choose and turns off autoplay, animations, and effects.
• On Android, Keep-Alive Service and Background Connection in Notifications and Sounds keep the app running in the background for reliable notifications. Decide whether you need them.

If battery use stays high, report the device model, system version, and Luckgram version.

Can I use a proxy in Luckgram?

Yes. Luckgram has the same proxy settings as Telegram’s own apps:

• iPhone and iPad: Settings → Data and Storage → Proxy. After you add a proxy, Proxy also appears in the main Settings list.
• Android: Settings → Data and Storage → Proxy Settings.

Tap Add Proxy and choose the type the proxy uses:

• SOCKS5 needs a server and a port. A username and password are optional.
• MTProto needs a server, a port, and a secret.

While the app connects through the proxy, the top of the main screen shows Connecting to Proxy…. If it stays there, the proxy may be unavailable: open the proxy settings and pick another saved proxy, or turn Use Proxy off to connect without one.

Use only a proxy from a source you trust. Its operator cannot read your messages, but can see your IP address and that you use Telegram. An MTProto proxy may also add a sponsored channel to your list.

You don’t need a proxy or a VPN for Luckgram where Telegram itself works without one: Luckgram connects to Telegram’s official servers. Where Telegram is restricted, Luckgram is restricted the same way.

I forgot my app passcode and can’t unlock Luckgram

The app passcode is Passcode Lock in Settings → Privacy and Security. Unlocking with your face or fingerprint is an option inside it; the passcode still exists. It is not the two-step password used at sign-in (forgot that one? see the two-step password help).

There is no passcode reset. The passcode screen says that if you forget it, you must uninstall and reinstall the app, and secret chats are lost. That can lose some accounts for good. A locked app cannot back up accounts; you can restore from the cloud after reinstalling only if you made a cloud backup before. Otherwise each account needs its login code and two-step password.

Sources: Evidence ledger · Evidence ledger, October 13